Evidence is authorized
The assistant can use only customer and machine information the signed-in user is allowed to access.
How AI-assisted diagnosis works
Start with a symptom. Build an answer from evidence.
Northwatch guides the investigation while keeping the machine, customer, and human operator in control.
A typical investigation
- Describe the problem. An authorized user asks about a specific enrolled computer—for example, why it has become slow or why an application keeps failing.
- Review what Northwatch already knows. The AI-assisted workflow uses authorized machine history, existing diagnostic evidence, and findings that are relevant to the question.
- Collect missing evidence. If more information is needed, Northwatch can identify an approved diagnostic check. The server verifies the user, customer, machine, and requested operation before anything runs.
- Correlate the results. New evidence is compared with the symptoms, earlier results, and related findings instead of being returned as an isolated technical dump.
- Explain the likely cause. Northwatch presents the reasoning, supporting evidence, uncertainty, and practical next steps for the human operator to review.
The technical controls behind the conversation
Tools are specific
The AI can request defined diagnostic operations; it does not receive an unrestricted shell or endpoint credentials.
Work is attributable
Requests, targets, results, failures, and audit references stay connected to the investigation.
Northwatch is building a first-party diagnostic assistant into the authenticated customer application. The public sales site does not expose customer conversations, machines, or evidence.